Questions

What is your specialty?
Rather than draw on a singular cuisine approach, we prefer to specialize in fresh, flavourful, food that is prepared to Jess’ exacting standards.  We start with the best local ingredients, incorporate sauces and dressings from around the globe, and   present our cuisine beautifully  on the plate, cocktail or at a buffet.

Do you offer tastings?
We would like to offer you the opportunity to learn more about us and our philosophy towards food and service. A Menu Tasting is a great way to do this and
a time when we can meet in person to discuss your ideas and needs in detail, and
determine how we can bring our years of experience and excellence into play to
create your unique event.

There are several ways in which you can taste:

We can create a Custom Tasting at your premises, which is planned in advance and tailored to your  menu preferences. This is time that is not shared with others clients, so we have the opportunity to discuss your wishes in detail and offer our

best advice in a relaxed environment, all while enjoying Jess’ remarkable cuisine.
We charge a RM400 fee for a Custom Tasting, but this fee is fully refunded up
on the confirmation of the booking/enquiry.

A Back Door Tasting occurs at an event in progress. There is no charge for this tasting; however, timing generally involves an evening appointment in conjunction with a running event, hence we are not able to spend face-to-face time with you.  If you are interested in this option, please also schedule a
complimentary consultation at your venue so that we can offer you our best ideas.

How much do you charge to cater? Can you work within my budget?
First, please appreciate that we work within a wide range of budgets. Last year, our catered events ranged between RM40 per person to over RM150 per person.

Catering cost highly depends on several key factors:
> composition of the menu
> style of service
> intricacy of the event design
> duration of the event

At aubergine, menus are custom-built to meet the needs of our clients. On average, a cocktail reception  in Kuala Lumpur runs between RM15-RM100 per person depending on the number of guests.

Our price structure is divided by the following components:
> food cost per person
> manpower charges for cooks and wait crew
> transportation
> equipment hire – e.g. exclusive glassware, tableware – whenever applicable

We have adopted a transparent costing structure that we believe it allows out clients to evaluate our proposals without having to be concerned about hidden costs.

However our prices do include the following services:
> all preparation of food
> set-up
> tear-down and cleaning
> coffee service
> buffet décor
> rental coordination

Do I really need a set budget before calling aubergine?
It’s always a good idea to set a budget in the early stages of planning your reception.
Once we understand your budget, we’ll work very hard to give you the best possible experience within those numbers.
That said, how do you set a budget when you’ve never done this before?
Call us, and we’ll be happy to chat with you about your needs and give you a realistic idea what to expect.
Consultations are always a sociable affair and gratis.

How do we reserve aubergine for our reception/event?
Upon confirmation of the event a 50% deposit is required to secure our services.

When do I settle payment to aubergine?
All pre-arranged billing with aubergine is to be reconciled at the end of the event day. Any additional or  incidental items will be post-event billing.

How far in advance do I have to act to reserve you?

Naturally we prefer sufficient lead time leading up to the event. However our experience tells that sometimes time is not a luxury that most clients have. We
are pretty flexible and are able to act on relatively short notice.

What is the average size of a aubergine event?
Most events average 60-600 guests. We have catered intimate dinner parties for 10 and large corporate events for 700 (being our largest so far).

Do you provide alcohol and bartenders? Can I provide my own alcohol?
Most clients find that the most economical choice is to provide their own alcohol. We’re happy to provide clients with bartenders, as well as provide our clients with
a shopping list for cost calculation purposes.Our professional bartending crew will  get the sundry items needed depending on the menu selected.
We also offer a Gourmet Cocktails specialised mixology for clients who find this component enticing.

Will you tentatively hold a date?
Yes., however all dates are booked on a first come first served basis. If you cannot commit to a date, then we assume you are still shopping around for services.

Do you require a deposit?

Most of the time, yes.  A deposit guarantees your calendar date for your event and locks in the current pricing (for up to 3 months – menu is subject to our contract agreement.)

When is final count due?
Your final count is due the 4 days before your event or when falling on weekend, the Monday before.  This count is considered a guarantee, not subject to reduction. When your party is booked you will be notified on the final count date.

Do I need to sign a contract?
Yes.  It is important for our clients to understand our refund policy, alcohol policy, and our terms and conditions.  Please feel free to ask any questions prior to  signing our agreement.

I’ve read this far. How do I get started?
Email or call us to discuss your needs. We’ll immediately offer two things: a complementary consultation regarding your unique celebration, and a custom
proposal tailored to your needs. We look forward to hearing from you!

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